Patient satisfaction scores are increasingly important for health systems as hospitals are incentivized to provide value-based care. Perception of care is directly impacted by the cleanliness and appearance of facilities. Quality floor care is an important component of maintaining facility appearance. From ER visits to primary care and everything between, Broward Health had close to one million patient visits in 2019. Scheduling floor care was largely handled on reactive, as-needed basis. With a high volume of foot traffic, processing services reactively meant floor quality had to reach visually sub-standard levels before being addressed – potentially impacting patient satisfaction scores.
Broward Health was looking for a service provider that could effectively staff, train, manage, and retain dedicated on-site teams for a wide range of facility types and service complexities. Encompass stood out from other providers given our software platform, strong values/culture, and quality of service providers. Other candidates did not have a viable technology platform, increasing administrative time and creating a lack of transparency for service performance and quality.