Privacy Policy

At Encompass Onsite, LLC. and its subsidiaries and affiliates (“Encompass”, “Encompass Onsite”, “we”, or “us”), we deeply respect your privacy and are committed to safeguarding the confidentiality of your personal information. This Privacy Policy outlines the comprehensive measures we undertake to ensure the protection and responsible handling of your data across all our platforms, including and its subdomains, as well as through the Encompass Platform. We strive to maintain the highest standards of transparency and accountability in our data practices.

1. Information We Collect

We collect various categories of information, which may be deemed personal information when identifiable. These include:

  • Personal Details: This encompasses your first name, surname, email address, password, contact information, country of residence, job title, and any other pertinent details provided when creating an account on our Sites or the Encompass Platform, subscribing to communications, or completing forms.
  • Transaction and Payment Information: When purchasing products or services from us, whether through our Sites or elsewhere, we collect transaction and payment details, which may include the aforementioned personal information along with payment specifics.
  • User-Generated Content: Any content or information submitted while using our Sites or the Encompass Platform, such as blog posts, forum comments, interactive feature participation, or support ticket submissions.
  • Device and Technical Data: Information collected during your interaction with our Sites or the Encompass Platform, including usage patterns, logs, metrics, and technical details such as IP addresses, device identifiers, browser types, and cookie IDs.
  • Third-Party and Publicly Sourced Information: Data about you and your company obtained from third-party or public sources, as well as information provided by our partners to enhance our services and understanding of user preferences.
  • Location Information: Data regarding your geographical location, derived either from your device or associated with your IP address.

In addition to personally identifiable information, we may also collect non-personally identifiable data, which is utilized to generate aggregate information for analytical purposes.

2. How We Collect Information From You

Information is gathered through various channels:

  • Direct Submission: When voluntarily provided by users, such as during account creation, registration for events, participation in forums, or response to surveys.
  • Automated Means: Collection of usage, analytics, and technical data through automated processes when accessing our Sites or using the Encompass Platform. This includes server logs, cookies, beacons, and similar technologies.
  • Third-Party Sources: Data obtained from resellers, partners, or public sources, often to enrich existing information or facilitate service provision.
  • Email Interactions: Information acquired when users interact with emails sent by us, including tracking engagement metrics and additional data provided in replies.

3. How We Use Information

The data collected serves various purposes:

  • Fulfillment of Requests: Processing orders, responding to inquiries, and providing requested information or services.
  • Personalization: Tailoring product features, content, and communications based on user preferences and past interactions.
  • Communication: Engaging with users regarding account activity, transactions, service updates, and promotional materials.
  • Platform Enhancement: Analyzing usage patterns, trends, and feedback to improve our Sites, the Encompass Platform, and related offerings.
  • Security and Compliance: Detecting, investigating, and preventing unauthorized activities or violations of policies, as well as ensuring legal and regulatory compliance.

These are just a few examples of how collected data is utilized, with adherence to our Cookie Policy and other relevant guidelines.

4. Sharing Information with Others

We maintain strict confidentiality standards but may share information under specific circumstances, including:

  • User Consent: When users opt to share information with third parties or publicly through our platforms or features.
  • Partnerships and Service Providers: Collaboration with trusted partners or service providers to deliver joint products, sponsor events, or facilitate service delivery, with appropriate safeguards in place.
  • Legal Compliance: Disclosure to comply with legal obligations, enforce agreements, protect rights, or respond to lawful requests.
  • Corporate Transactions: Transfer of information in the event of a sale, merger, or similar corporate transaction, with notification to affected parties.

Non-personally identifiable or aggregate data may also be shared for business insights and analytics.

5. Your Controls and Choices

We provide users with options to manage their personal information:

  • Account Management: Users can access and update account information, adjust notification preferences, and exercise control over data through account settings.
  • Marketing Communications: Opt-out mechanisms are provided in marketing emails, allowing users to manage their subscription preferences.
  • Cookie Preferences: Users may manage cookie settings and opt-out of targeted advertising as per our Cookie Policy.

We respect user choices and strive to facilitate these preferences wherever feasible.

6. Children’s Privacy

We are committed to protecting the privacy of minors and do not knowingly collect personal information from individuals under the age of 13. If such information is inadvertently obtained, we promptly delete it upon discovery.

7. Storage and Processing

User data may be stored and processed globally, including in the U.S. and other jurisdictions where we or our partners maintain facilities. By accessing our services, users consent to cross-border data transfers and processing.

8. Data Security and Integrity

We employ robust technical and organizational measures to safeguard user data against unauthorized access, disclosure, alteration, or misuse. While no system is entirely immune to breaches, we continuously evaluate and enhance our security protocols to mitigate risks.

9. Data Retention

Personal information is retained for as long as necessary to fulfill stated purposes, comply with legal obligations, resolve disputes, or enforce agreements. Non-personally identifiable or aggregated data may be retained indefinitely for analytical or operational purposes.

10. Third-Party Sites, Services, and Applications

Users should exercise caution when navigating third-party sites or utilizing integrated features, as our Privacy Policy does not extend to external platforms. Third-party interactions are subject to their respective privacy practices.

11. Do Not Track and Cross-Site Tracking

While we do not currently respond to Do Not Track signals, users can manage cross-site tracking preferences as outlined in our Privacy Policy and Cookie Policy.

12. Changes to Our Privacy Policy; Notices

Updates to this Privacy Policy will be communicated through prominent notices on our platforms or direct notifications to users. By continuing to use our services, users accept these policy revisions.

13. Contacting Us

For inquiries regarding our Privacy Policy or data practices, users can reach out to us at

We are committed to maintaining transparency, accountability, and user trust in our data handling practices. Your privacy is paramount, and we appreciate your trust in Encompass.