Meet The
Encompass Team
Get To Know Us
Encompass By The Numbers
850+

Full time Employees

8 Million

Service hours per year

94%

Employee Retention Rate

MBE

Nationally Certified MBE

90%

Minority leadership & employee base

50%

Female leadership & employee base

Field Team + Partner Network
Proud to Work with The best in the business
Janitorial & Custodial

It's critical that your spaces are clean, safe and comfortable. Encompass pros deliver a regularly scheduled cadence of cleaning  as well as providing quick response to unexpected issues. 

Engineering & Maintenance

Our Engineering and Maintenance experts make sure that your HVAC, plumbing and other infrastructure are maintained and functional. They are also on call around the clock to respond to any emergency system failure or urgent repair. 

Groundskeeping & Landscaping

We know how important first impressions are. Our groundskeepers optimize the functionality and accessibility of our clients’ properties, while the landscaping team designs and tends to the area’s aesthetic.

Partner Network

Our vast North American vendor network of thousands of trained and vetted skilled workers allows us to quickly staff up any size facility anywhere in the country. With an average onboarding time in as little as 15-30 days.

Our Partner Network
A National Collective
Our ever growing partner network allows us to offer a wide range of services from coast to coast. We provide a seamless and reliable maintenance experience for our customers by unifying and enabling our service partners with our Encompass One software platform.
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Company Culture
A growth culture
Our greatest asset is our reliable, professional and diverse talent. We take job satisfaction and personal development seriously and provide career paths and training programs that pave the way to continued improvement and long-term success for our team members. Our dedication to our people has resulted in an industry high 94% employee retention. We've found this translates into even better service for our customers.
AboutCareers
Certified MBE
Diversity & Inclusion
We are proud to have employees from more than 20 countries, fluent in 16 languages. We are equally committed to gender neutrality and employing a flat organizational structure that welcomes input from every level of the company. 
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Our Founder
Meet Marcell
Marcell D. Haywood is an entrepreneur who has been recognized for his leadership, innovation, and business acumen by a multitude of organizations including the Florida Ultimate CEO Awards, EY Entrepreneur Of The Year, and the 500 List. He leads the Encompass team in our shared mission to leave every person, place, and space better than we found it.
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Training Program
Dedicated to Consistent Improvement
We invest in the training and professional development of our people. Our training programs are based on historical field data. This approach allows us to show measurable service improvement over time, based on account KPIs. We also offer Scholarship Programs for both Service Professionals and Facility Managers seeking to upskill and unlock greater upward mobility.
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Case Study
Retail Case Study
Walgreens was experiencing substandard service and a lack of accountability from their providers resulting in stores going without necessary maintenance for over a year. In three months Encompass was able to train and onboard 70+ facilities service professionals, across a four state area, and increase service quality by 35%.
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Case Study
State Hospital Case Study
This extensive inpatient psychiatric hospital complex needed to improve staffing, cleanliness and state and federal mandated standards. We transformed its cleaning and quality standards by incorporating our proprietary software platform to monitor staffing, quality and track KPI. We also integrated our in-house health care compliance expert into their Compliance and Infection Control Team to improve patient outcomes and quality reviews. Read how we turned things around for this large, vital behavioural healthcare facility.
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Case Study
National Bank Case Study
A 200+ branch bank was expanding its reach rapidly and looking for a provider with a proven track record of successfully scaling with a rapidly growing company. We were able to lean on our strong network of professional partners to expedite recruitment and training and were fully staffed up and onboarded prior to the start of our contract. We were the bank’s first Systems Integrated Service Provider, syncing its internal CMMS with our Encompass One platform, instantly providing the ability to digitally issue and track work tickets, confirm quality of completed orders and provide feedback in real time. In response to our performance, the customer increased our scope of work from 13 to 33 sites within two months.
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Case Study
University Case Study
Long-term relationships are built on communication and trust. Read how a decade-long account matured into a seamless partnership with a sense of united purpose and mutual respect. Discover how a “one team” mentality can mutually benefit both the service provider and the customer.
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