Safety and Comfort for Long-term Patients
83.5
Q Score
89.2
Staffing attendance
$4,333
savings in cleaning supplies
Healthcare
Customer Profile
Our client is one of three state owned facilities providing inpatient psychiatric care and treatment to civil and forensic committed individuals in Florida. The campus consists of 44 major buildings sitting on 310 acres, with a mix of building types and functions from residential, food service and utility, to clinical and lab facilities. The hospital houses up to 633 patients in four residential units.
The Problem
The hospital issued an RFP for services after struggling with quality issues with their previous provider. Problems cited included inferior cleaning, recurring short staffing, absence of senior leadership involvement, inability to measure success and lack of consistency. Additionally, as a state-owned medical facility, it is subject to multiple visits from authorities including DCF and is expected to consistently meet required quality scores, making compliance with health regulations mandatory.
The Engagement
At Encompass we believe a “Great Start” with every customer sets the tone of the relationship. Encompass met the RFP challenge by taking an implementation team to hospital and showing, rather than telling, them how we would deploy our team to maximum effect. Additionally, our in-house medical compliance and infectious control expert was able to reassure the customer that we had them covered. When their former provider failed to finish their contract, Encompass stepped in early and began staffing up. We had fully trained and on-boarded the entire required janitorial workforce prior to our contract officially kicking off.
Why it Worked
By integrating this customer into our proprietary software platform, Encompass One, we were able to develop an interactive relationship that allows the customer to monitor work in progress, provide quality ratings, request services and track KPIs. In addition to stationing well-trained managers on-site for quick response and EVS workers who function as part of the patient care team, our Healthcare Director of Operations visits in-person monthly to meet with the hospital’s Compliance Director and infection control team to ensure they are in compliance and to flag any potential HAI conditions.
Results
The hospital is now able to track and measure its KPIs and has seen its Quality scores increase from 50% to 85%. Anecdotally, more than 30 staff members have mentioned the difference in the level of detail cleaning and reported it was the best service they had seen in years. The customer also reported that Encompass had “really raised the standard of floor care and attention to detail...I am super impressed with the work ethic on this project and didn’t want a day to go by without showing appreciation for their efforts and very hard work in challenging conditions” (Joseph Ruis, Former Hospital Director)
But Wait There's More!
Healthcare Case Study
Hospitals that service civilly and forensically committed patients require outstanding levels of janitorial service as well as expertise in medical compliance and infectious disease control. Our in-house Healthcare Director of Operations, well-trained managers on-site and EVS workers who function as part of the patient care team have made this account a success. Our proprietary software platform, Encompass One, helps manage staffing and quality control while providing required compliance data. Encompass has consistently earned Excellent ratings from the Joint Commission Surveys conducted under the auspices of the Florida Agency of Healthcare Administration and are the gold standard for quality for non-government healthcare facilities.
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A 200+ branch bank was expanding its reach rapidly and looking for a provider with a proven track record of successfully scaling with a rapidly growing company. We were able to lean on our strong network of professional partners to expedite recruitment and training and were fully staffed up and onboarded prior to the start of our contract. We were the bank’s first Systems Integrated Service Provider, syncing its internal CMMS with our Encompass One platform, instantly providing the ability to digitally issue and track work tickets, confirm quality of completed orders and provide feedback in real time. In response to our performance, the customer increased our scope of work from 13 to 33 sites within two months.
State Hospital Case Study
This extensive inpatient psychiatric hospital complex needed to improve staffing, cleanliness and state and federal mandated standards. We transformed its cleaning and quality standards by incorporating our proprietary software platform to monitor staffing, quality and track KPI. We also integrated our in-house health care compliance expert into their Compliance and Infection Control Team to improve patient outcomes and quality reviews. Read how we turned things around for this large, vital behavioural healthcare facility.
