Keeping Students Happy and Clinics Clean
80%
Lower cleaning supply costs
89%
Quality scores
4800
Individual building inspections in 18 months
$2.8 M
addressable cost saving this fiscal year
Healthcare
Customer Profile:
Our customer is a private research university that is the flagship for its system. The 314 acre campus includes fourteen colleges, centers, and schools, including a 5-story Library, Research and Information Technology center and a state-of-the-art, multi-purpose sports and recreation complex, along with residence halls, cafeterias, labs, athletic fields and grounds.
The Problem:
The customer needed a service provider that could satisfy the expectations of a young student population studying in numerous areas, meaning clean dorms and classrooms, attractive well-kept grounds, and sanitary food service and bathroom facilities. It equally needed to ensure the hospital grade sanitation required in the clinic and lab environments of its highly respected Health Professions Division. This Division includes its College of Dental Medicine, College of Allopathic and Osteopathic Medicine and its human and marine Biological and Biomedical Sciences.
The Engagement:
With Encompass’ wide range of capabilities, the university was able to consolidate its services from many, disparate vendors to a single provider who could do it all. This allowed the school to achieve considerable savings as a result of our ability to demonstrate economies of scale as well as consistency and integration of services. It gave them a single source to hold accountable for reliability, responsiveness and quality control.
Encompass was able to provide our customer with the attention that it deserved and required as well as ensuring direct access to the owner of our company on demand.
Perhaps most importantly, we brought a level of innovation and technology that could not be found elsewhere, something that was highly valued by this respected research institute.
Why It Worked:
We developed a tremendous working relationship with our partners at the University that was based on honest communication, demonstrated reliability and competence, continuously raising the level of service we provided and a high level of mutual trust.
As a result, we have been able to provide the campus with exclusive access to proprietary technology such as H3O, a non-chemical, non-toxic cleaner that exceeds EPA, USDA, WHO and OSHA standards, while cutting chemical costs and physical labor. Through our proprietary Encompass One platform, we are able to provide unparalleled work ticket management and inspection technology.
Additionally, we’ve embedded a safety culture in everything we do, keeping employees and students safe and healthy. We have also demonstrated our long term commitment to our customer by supporting and donating to causes that are of importance to the university, its faculty, its support staff and its student body.
Results:
As a result of our excellent relationship, we have enjoyed continuous expansion of our involvement with the university. We now provide technicians to maintain the dental equipment at the dental school, as well as ensuring that the facilities are hygienic.
Additionally, we were awarded the contract for the private golf course the university owns, one often used as a movie location due to its beautiful grounds.
And recently, a professional women's soccer franchise chose this campus as their home field. By virtue of our relationship with the university, we were awarded the contract to provide services for the team
But Wait There's More!
Healthcare Case Study
Hospitals that service civilly and forensically committed patients require outstanding levels of janitorial service as well as expertise in medical compliance and infectious disease control. Our in-house Healthcare Director of Operations, well-trained managers on-site and EVS workers who function as part of the patient care team have made this account a success. Our proprietary software platform, Encompass One, helps manage staffing and quality control while providing required compliance data. Encompass has consistently earned Excellent ratings from the Joint Commission Surveys conducted under the auspices of the Florida Agency of Healthcare Administration and are the gold standard for quality for non-government healthcare facilities.
University Case Study
Long-term relationships are built on communication and trust. Read how a decade-long account matured into a seamless partnership with a sense of united purpose and mutual respect. Discover how a “one team” mentality can mutually benefit both the service provider and the customer.
National Bank Case Study
A 200+ branch bank was expanding its reach rapidly and looking for a provider with a proven track record of successfully scaling with a rapidly growing company. We were able to lean on our strong network of professional partners to expedite recruitment and training and were fully staffed up and onboarded prior to the start of our contract. We were the bank’s first Systems Integrated Service Provider, syncing its internal CMMS with our Encompass One platform, instantly providing the ability to digitally issue and track work tickets, confirm quality of completed orders and provide feedback in real time. In response to our performance, the customer increased our scope of work from 13 to 33 sites within two months.
State Hospital Case Study
This extensive inpatient psychiatric hospital complex needed to improve staffing, cleanliness and state and federal mandated standards. We transformed its cleaning and quality standards by incorporating our proprietary software platform to monitor staffing, quality and track KPI. We also integrated our in-house health care compliance expert into their Compliance and Infection Control Team to improve patient outcomes and quality reviews. Read how we turned things around for this large, vital behavioural healthcare facility.
