The Encompass Onsite Quality Control Program was designed to ensure reliable and consistent service performance based on how you and your company define success. Thanks to this program we’ve been able to achieve a 94% average QA score, a 96% average customer service rating, and 92% average customer satisfaction rating.

COVID-19 has suddenly put the facilities department under a microscope. In pre-COVID days, the facilities department was important, but remained relatively anonymous - only noticed when the AC wasn’t working. While we know that you’re the silent engine that keeps occupants safe, healthy, and comfortable, it wasn’t until now that the occupants looked to you for reassurance. Is your in-house team ready for the responsibility of reducing the risk of an outbreak within your building?

What’s the big deal with LEED certification? Leadership in Energy and Environmental Design (LEED), serves as “the most widely used third-party verification for green buildings.” According to the U.S. Green Building Council’s website: Projects pursuing LEED certification earn points across several areas that address sustainability issues. Based on the number of points achieved, a project then receives one of four LEED rating levels: Certified, Silver, Gold and Platinum.

The time has come. It’s time to prepare for the Joint Commission on Accreditation, Health Care, and Certification (JCAHO) survey. JCAHO’s accreditations and certifications are “recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards,” and almost 21,000 healthcare organizations and programs in the US have received them. But when it comes to preparing for the Joint Commission survey, what exactly should you be focusing on?

We’ve talked about the many benefits green cleaning can bring to your facility, including fewer health risks, savings, and a cleaner environment, but how can you get your own green cleaning program off the ground? Here are a few ways you can approach it, and how you can get your employees on board.

First impressions count. When someone walks into your facility, it’s important that they immediately feel like it’s a clean, comfortable, safe space. This is especially true in the hospitality and healthcare industries. So what’s one of the best ways to ensure you make a great first impression? Floor care. Although it might sound silly, the state of your flooring is incredibly important to how others perceive the overall cleanliness of your facility. In fact, according to Procter & Gamble, “Facility appearance ratings can drop by as much as 75% if floor shine makes a bad first impression.”

When it comes time to pick a facility maintenance vendor, there are a lot of things to consider. In addition to the traditional vetting process, you want to find a vendor that creates value for your organization. But how can you go about finding a partner that makes it a priority to create value for their customers? Here are some questions you should ask yourself before seeking out a facility maintenance vendor.

There are many things you can do to save money at your facility. While there are a few more well known ways, like strategic sourcing and going green, there are other, lesser-known strategies that can save you just as much if not even more mula. Here’s how you can save money in the long term by planning your periodic facility maintenance.

If you don’t have a maintenance and repair (M&R) program at your facility, chances are you’re spending a lot of money on reactionary measures. This reactive, as opposed to proactive approach to facility maintenance, means a lot of money is lost to emergency maintenance. According to Facilities Net, the cost of emergency breakdowns annually is in the billions. How can your organization avoid this? By focusing on the cause of facility maintenance issues, not the symptoms. This type of approach will allow you to nip any potential problems in the bud instead of waiting until it’s too late to address them. Here are some ways you can shift to this type of mindset and start saving money today.

Are you still using multiple vendors to maintain your facility? Using a single vendor versus multiple vendors for your facility managed services is an often debated aspect of the industry. But the truth is, consolidating services as opposed to carrying three or four extra suppliers can help streamline operational efficiency and save you money.

We often tout the benefits of going green at your facility here at Encompass. However, in this piece we’d like to underline the biggest benefit it can offer your organization: A positive impact on your bottom line.

The Occupational Safety and Health Administration is the main federal agency “charged with the enforcement of safety and health legislation.” They assure safe and healthful working conditions by “setting and enforcing standards and by providing training, outreach, education and assistance.” It’s a part of the United States Department of Labor, and employers need to be sure that both their practices and their facilities meet or exceed OSHA standards.

Are you still using multiple vendors to maintain your facility? Using a single vendor versus multiple vendors for your facility managed services is an often debated aspect of the industry. But the truth is, consolidating services as opposed to carrying three or four extra suppliers can help streamline operational efficiency and save you money.

There’s a lot to be said for planning ahead when it comes to stretching your facility maintenance budget. In fact, it’s recommended that you start devising a budget for any given year at least 10 months in advance. That way, you can anticipate maintenance operations costs ahead of time. Here are five facility maintenance budget planning tips that you should start implementing today!

Staffing is one of the most important aspects of any facility. After all, it is the people that make any facility run. What’s more, these people ultimately become the face of the organization. That’s why you should take the staffing of your facility seriously.

Management often tosses out or discontinues good facility programs because they believe it didn’t achieve the desired outcome. But don’t give up so easily. Tossing out the entire initiative and simply dismissing it because it “doesn't work” deprives you of the opportunity to learn more about your organization. Instead, you need to look deeper to understand what went wrong and how you can remedy it.