Prior to partnering with Encompass, Miami Jewish Health contracted its facilities management services with a large, nationwide provider. Though the vendor was national in scope, the organization was providing a poor level of local support. It became apparent that the vendor’s corporate culture and values did not match with those of Miami Jewish Health. The poor culture impacted the vendor’s ability to hire, train, and retain service professionals. Staffing issues began to severely impact quality and quantity of work. Work tickets and daily tasks were not being completed. The vendor also lacked a comprehensive platform to provide accountability and reporting including quality assurance, staffing rates, and other important metrics.