Long-term relationships are built on communication and trust. Read how a decade-long account matured into a seamless partnership with a sense of united purpose and mutual respect. Discover how a “one team” mentality can mutually benefit both the service provider and the customer.

A 200+ branch bank was expanding its reach rapidly and looking for a provider with a proven track record of successfully scaling with a rapidly growing company. We were able to lean on our strong network of professional partners to expedite recruitment and training and were fully staffed up and onboarded prior to the start of our contract. We were the bank’s first Systems Integrated Service Provider, syncing its internal CMMS with our Encompass One platform, instantly providing the ability to digitally issue and track work tickets, confirm quality of completed orders and provide feedback in real time. In response to our performance, the customer increased our scope of work from 13 to 33 sites within two months.

This extensive inpatient psychiatric hospital complex needed to improve staffing, cleanliness and state and federal mandated standards. We transformed its cleaning and quality standards by incorporating our proprietary software platform to monitor staffing, quality and track KPI. We also integrated our in-house health care compliance expert into their Compliance and Infection Control Team to improve patient outcomes and quality reviews. Read how we turned things around for this large, vital behavioural healthcare facility.

Our customer is a private research university that is the flagship for its system. The 314 acre campus includes technology and medical labs along with residence halls, cafeterias, athletic fields and grounds. The school consolidated its services with Encompass, achieving considerable savings from economics of scale. By integrating operations into our Encompass One platform, we have delivered unparalleled workticket management and inspection technology. Additionally, we’ve provided the campus with exclusive access to proprietary technology such as H3O, a non-chemical, non-toxic cleaner that exceeds EPA, USDA, WHO and OSHA standards, while cutting chemical costs and physical labor.

The Encompass Onsite Quality Control Program was designed to ensure reliable and consistent service performance based on how you and your company define success. Thanks to this program we’ve been able to achieve a 94% average QA score, a 96% average customer service rating, and 92% average customer satisfaction rating.

COVID-19 has suddenly put the facilities department under a microscope. In pre-COVID days, the facilities department was important, but remained relatively anonymous - only noticed when the AC wasn’t working. While we know that you’re the silent engine that keeps occupants safe, healthy, and comfortable, it wasn’t until now that the occupants looked to you for reassurance. Is your in-house team ready for the responsibility of reducing the risk of an outbreak within your building?

What’s the big deal with LEED certification? Leadership in Energy and Environmental Design (LEED), serves as “the most widely used third-party verification for green buildings.” According to the U.S. Green Building Council’s website: Projects pursuing LEED certification earn points across several areas that address sustainability issues. Based on the number of points achieved, a project then receives one of four LEED rating levels: Certified, Silver, Gold and Platinum.

The time has come. It’s time to prepare for the Joint Commission on Accreditation, Health Care, and Certification (JCAHO) survey. JCAHO’s accreditations and certifications are “recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards,” and almost 21,000 healthcare organizations and programs in the US have received them. But when it comes to preparing for the Joint Commission survey, what exactly should you be focusing on?

We’ve talked about the many benefits green cleaning can bring to your facility, including fewer health risks, savings, and a cleaner environment, but how can you get your own green cleaning program off the ground? Here are a few ways you can approach it, and how you can get your employees on board.

First impressions count. When someone walks into your facility, it’s important that they immediately feel like it’s a clean, comfortable, safe space. This is especially true in the hospitality and healthcare industries. So what’s one of the best ways to ensure you make a great first impression? Floor care. Although it might sound silly, the state of your flooring is incredibly important to how others perceive the overall cleanliness of your facility. In fact, according to Procter & Gamble, “Facility appearance ratings can drop by as much as 75% if floor shine makes a bad first impression.”

When it comes time to pick a facility maintenance vendor, there are a lot of things to consider. In addition to the traditional vetting process, you want to find a vendor that creates value for your organization. But how can you go about finding a partner that makes it a priority to create value for their customers? Here are some questions you should ask yourself before seeking out a facility maintenance vendor.

There are many things you can do to save money at your facility. While there are a few more well known ways, like strategic sourcing and going green, there are other, lesser-known strategies that can save you just as much if not even more mula. Here’s how you can save money in the long term by planning your periodic facility maintenance.

If you don’t have a maintenance and repair (M&R) program at your facility, chances are you’re spending a lot of money on reactionary measures. This reactive, as opposed to proactive approach to facility maintenance, means a lot of money is lost to emergency maintenance. According to Facilities Net, the cost of emergency breakdowns annually is in the billions. How can your organization avoid this? By focusing on the cause of facility maintenance issues, not the symptoms. This type of approach will allow you to nip any potential problems in the bud instead of waiting until it’s too late to address them. Here are some ways you can shift to this type of mindset and start saving money today.

Are you still using multiple vendors to maintain your facility? Using a single vendor versus multiple vendors for your facility managed services is an often debated aspect of the industry. But the truth is, consolidating services as opposed to carrying three or four extra suppliers can help streamline operational efficiency and save you money.

We often tout the benefits of going green at your facility here at Encompass. However, in this piece we’d like to underline the biggest benefit it can offer your organization: A positive impact on your bottom line.

The Occupational Safety and Health Administration is the main federal agency “charged with the enforcement of safety and health legislation.” They assure safe and healthful working conditions by “setting and enforcing standards and by providing training, outreach, education and assistance.” It’s a part of the United States Department of Labor, and employers need to be sure that both their practices and their facilities meet or exceed OSHA standards.